![]() ![]() The buyer, who wished to remain anonymous, told BuzzFeed News that they provided Olivia with evidence of the bag being boxed, packed, and scanned at USPS. Both Olivia and the anonymous buyer insist they don't have it Mystery: Olivia celebrated her victory with another clip, though the bag is still missing. While Olivia has received a refund for the mini Chanel bag, it is still missing, and both she and the buyer insist they don't have it. 'Upon further assessment, we made the decision in good faith to release the earnings to the seller for the bag she would have otherwise sold, in addition to refunding the buyer.' 'When the seller received the returned package directly from the buyer and contacted our customer service team, we conducted an internal investigation and came to a conclusion about the claim with the information we had,' the spokesperson said. If the buyer does not find the item satisfactory, he or she has the option to ship it back to the seller directly for a full refund, which is what happened in Olivia's case. I can't with them'Ī spokesperson for Poshmark told via email that when a buyer purchases a luxury item that costs $500 or more on the site, the item is shipped from the seller directly to Poshmark HQ for authentification.Īfter the team confirms its authenticity, the item is shipped directly to the buyer. I am so proud of us!'Īngry: In a follow-up clip, Olivia posts another one of the alleged letters Poshmark had sent her in regard to her numerous complaint, saying: 'It's cancel time. Olivia celebrated her victory with another clip, saying: 'This will go down in goddamn internet history. ![]() She explained to the outlet that she was afraid she had lost more than $1,000 when her red mini Chanel handbag went missing. She said she turned to TikTok to call out the company because she felt she 'didn't have any more options.'Īfter posting the video, the company contacted her on TikTok via direct message to say it would refund her. They were just going to silence me and side with the buyers.' 'They were trying to bury me in bureaucracy. 'They were trying to make me go through this extremely lengthy process,' Olivia told BuzzFeed News. It advises her to file a police report and contact Poshmark after an officer has been assigned to her case. The notice says that the company has reinstated her account, but ' there is not enough evidence' to support her claim. Gone: When she turns the camera to toward the open box, she reveals their is a roll of packing tape instead of the designer handbag
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